Seko Synergy Retail Support

Growing your busıness?

In today’s fast paced, multi-channel environment it can sometimes seem that customers expect the impossible. Next day delivery, click and collect and rapid response services have all made order fulfilment a more important component of customer service than ever before.

Of course, we can’t all emulate the slick mass operations generated by Amazon and their peers. But even for the smallest business it’s vital to get a system in place. Put it this way: if you’re looking to slow your business down and lose money then screwing up your fulfilment services is the quickest way to go about it.

If, however, you’re astute enough to recognise that a satisfied customer is a loyal, returning customer then you should be looking at outsourcing order fulfilment as soon as you can. Here are some of the key reasons why:

Outsourcing order fulfilment enhances customer service

Many small businesses make the assumption that outsourcing logistics is beyond their scope. They continue to trudge along burdened by manual pick and pack, endless trips to the post or courier’s office, and tiresome order tracking and query handling.

If this describes you then you won’t just end up suffering from stress. The law of averages says that mistakes are bound to happen when you don’t have the capacity or skill for the job you’re trying to do. Keep going like this and it won’t be too long before you’re dealing with angry customers who are very unlikely to stick around and give you a second chance.

All of this can be avoided by outsourcing your order fulfilment to a firm that offers the right package for your business and its stage of development. A clever 3PL company will always be interested in helping, no matter how small you are. Why? Because your business will grow - and they’ll be keen to grow with you. So don’t be afraid to explore your options and negotiate.

Professional order fulfilment can spur business growth

A pro-active 3PL firm will always be looking for ways to work with you to enhance your business strategy and should be able to make useful suggestions as to other tools you can use to maximise your customer service and minimise your workload.

This might range from integrating your site with your order fulfilment services so that everything is automated, to introducing a new shipping deal that enables you to improve your offer to customers.

Order fulfilment services give you the space you need

Even the most driven and inspired entrepreneur can’t magically generate more than 24 hours in a day. So if you’re trapped in a vicious circle of manual order fulfilment then you‘re losing valuable time you could be spending elsewhere.

Although outsourcing is an investment, it’s well worth weighing that up against the real cost of the time you’re losing by trying to do it yourself. Packaging and sending parcels won’t earn you any new clients or new opportunities. So it makes sense to make a modest investment in outsourcing your order fulfilment in order to reclaim your time and devote your skills to where they really lie – growing your business and realising your ambitions. Once you make that leap you’ll ask yourself how you ever managed without the extra help.

For more information please visit http://www.sekosynergy.co.uk

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For more information about SEKO SYNERGY's retail fulfillment services:

Visit the website at www.sekosynergy.co.uk
Email your enquiry to [email protected]
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