Customer Services Agent
| Industry: | Customer Service |
| Type: | Full-Time |
| Location: | Sandhurst, United Kingdom |
| Salary: | TBC |
| Last Updated: | 21 Nov 2014 |
Description:
We are currently looking for a Customer Services Agent to join our busy, friendly team at ePayMe situated in Sandhurst, Berkshire. ePayMe provide accounting services specifically designed for contractors and recruitment agencies.
Daily Responsibilities:
• Answer inbound calls, take messages, pass on or deal with queries where possible
• Register candidates for payroll
• Scan and save documentation internally
• Post-sales calls to ensure high levels of service
• Deal directly with customers either by telephone or electronically
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process
Personality:
• Delight customers and go above and beyond the call of duty
• Has a knowledge of and empathy towards the customers needs
• Able to communicate clearly, both written and in speech
• Talks in a way the customer can understand
• Works accurately and with eye for detail
• Has the best interest of both customer and company
• Has the ability to use automated information systems to analyse the customers situation
• Is able to suggest improvements to the various communications by the company
• Has a pleasant, friendly style
Daily Responsibilities:
• Answer inbound calls, take messages, pass on or deal with queries where possible
• Register candidates for payroll
• Scan and save documentation internally
• Post-sales calls to ensure high levels of service
• Deal directly with customers either by telephone or electronically
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process
Personality:
• Delight customers and go above and beyond the call of duty
• Has a knowledge of and empathy towards the customers needs
• Able to communicate clearly, both written and in speech
• Talks in a way the customer can understand
• Works accurately and with eye for detail
• Has the best interest of both customer and company
• Has the ability to use automated information systems to analyse the customers situation
• Is able to suggest improvements to the various communications by the company
• Has a pleasant, friendly style
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