Quadra Services - Domestic and International Merchant Services

How can business owners maintain their merchant accounts in good standing for a long time?

Business owners can maintain a healthy relationship with the acquiring Banks by implementing the best business practices and avoiding any non-legitimate ways of acquiring customers. Companies should always try to get multiple channels of communication to the customers. These channels allow the customer to contact the company in the case of any dispute or complaints. Merchants must respond to any disputes or complaints raised by the customers. It is advisable that the merchants create a dispute resolution or retention department in the company.

Merchants can also use chargeback alert services to reduce the percentage of the refund. The less refund and chargebacks a merchant experiences the better time frame of relationship will exist between the acquiring bank and the business.