The services provided by us are inbound and outbound call centres, tech support services and back-office services to name a few. The company has over 6,000 employees spread across 16 locations in 8 countries and has been operating for over 30 years. Their clients are of great renowned and span over many industries.
Fusion is HIPAA Complaint and ISO 27001 furthermore we have
received many awards and certifications, a member of NASSCOM and won the Most Impactful System Award by Global Workforce Management Forum.
Fusion deliver to these industries:
- Utility / Energy
- Travel, Hospitality & Transportation
- Financial Services
- Consumer Packaged Goods
Fusion believes that the innovation and analytics will permit the optimisation of the BPO industry, and have developed the robotic process automation, machine learning, artificial intelligence and the chatbot to mention a few.
- Some of the other services we provide are: - Voice - Non-Voice - Live Chat Support - Collection Services - Automation Solutions
Hours of operation