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Introduction
Get any type of business into online business in 2 minutes
Visit: www.magicsouk.com
Create Your Online Shop Today
To create shop visit us
http://www.magicsouk.com/seller/sign-up.php
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Frequently Asked Question
What is MagicSouk?
MagicSouk is Delhi's largest and most convenient online e-commerce website which enables you to order daily needs and other accessories like mobile, fashion, baby products, school to office stationery products etc., directly via your mobile or web browser.
What kind of products does MagicSouk sell?
You can choose over 5,000 products spread across various categories such as grocery, baby love, gadgets, beverages, personal care products, and much more is coming soon.
In which cities and locations do MagicSouk operate in?
Currently, we are serving in Delhi-NCR., Company is planning to expand its root in some other regions across India soon.
What is the minimum order value?
There is no minimum order value. However, there is a minimum order value to qualify for free delivery. In case you do not reach the limit, a delivery charge will be levied against that order.
Do you charge any amount or taxes over and above the rates shown?
No, we do not charge anything over and above the rates shown. However, we do have a delivery fee in case the order does not reach the minimum order value for free delivery.
Can I track the status of my order?
Yes, you can track the status of your order in your order under name section after login into your account.
How can I make changes to my order before and after confirmation?
You can edit your products in the cart before checkout. If you've already placed your order, you can cancel and reorder your list.
PAYMENTS/REFUND RELATED QUERIES
How can I make payments at MagicSouk?
MagicSouk accepts multiple modes of payment. You can make online payments using credit cards, debit cards, net banking, PayTM, PayU Money and Cash on delivery (COD) is also available for orders less than Rs. 5000.
How long do you take to initiate my refund?
For amounts lower than Rs. 500, the refund within 48 hours, once the order is delivered. For amounts higher than Rs. 500, the refund will be credited back to your original mode of payment, i.e. within 7-10 working days for debit/credit card payments.
CANCELLATION & RETURNS
How can I cancel my order?
MagicSouk provides easy and hassle-free cancellation. You can cancel your order through the website before it is dispatched to your home. This option is available under your name section after login into your account.
Please note: Once the order is dispatched Rs 50 will be deducted if an order is canceled by the customer.
What If I want to return something?
If you're dissatisfied with the products delivered, please register a complaint via website within 24Hrs hours for non-perishable items and 2 hours for perishable items. Our customer support team will get in touch with you to resolve this issue. You can also return the products which you are dissatisfied with, at the time of delivery and we will get the refund initiated for you.
What if I have any complaint regarding my order?
You can use the "Contact Us" section on the web. Our customer care executives are always happy to help.
How will I know if any item in my order is unavailable?
You will receive an SMS or Call notification informing you about the unavailable items in this situation. Refund (if any) will also be initiated within 24 hours.
Is it safe to use my debit/credit card to shop on MagicSouk?
Yes, it is. All transactions on MagicSouk are completed via secure payment gateways which are PCI and DSS compliant. We do not store your card details at any given time.
Can I schedule an order to my convenience?
Sure. After placing your order you can call us for the convenient time.
DELIVERY RELATED QUERIES
Do you charge for delivery?
Yes, there is Rs50 delivery charge and it is waived off if your order amount exceeds the limit of Rs 500/-
Can I change the delivery address of my order?
Currently, we do not offer this option. You can, however, cancel your order and reorder from a different locality.
Visit: www.magicsouk.com
Create Your Online Shop Today
To create shop visit us
http://www.magicsouk.com/seller/sign-up.php
-----------------------******************--------------------********************------------------******************-------------------************----------
Frequently Asked Question
What is MagicSouk?
MagicSouk is Delhi's largest and most convenient online e-commerce website which enables you to order daily needs and other accessories like mobile, fashion, baby products, school to office stationery products etc., directly via your mobile or web browser.
What kind of products does MagicSouk sell?
You can choose over 5,000 products spread across various categories such as grocery, baby love, gadgets, beverages, personal care products, and much more is coming soon.
In which cities and locations do MagicSouk operate in?
Currently, we are serving in Delhi-NCR., Company is planning to expand its root in some other regions across India soon.
What is the minimum order value?
There is no minimum order value. However, there is a minimum order value to qualify for free delivery. In case you do not reach the limit, a delivery charge will be levied against that order.
Do you charge any amount or taxes over and above the rates shown?
No, we do not charge anything over and above the rates shown. However, we do have a delivery fee in case the order does not reach the minimum order value for free delivery.
Can I track the status of my order?
Yes, you can track the status of your order in your order under name section after login into your account.
How can I make changes to my order before and after confirmation?
You can edit your products in the cart before checkout. If you've already placed your order, you can cancel and reorder your list.
PAYMENTS/REFUND RELATED QUERIES
How can I make payments at MagicSouk?
MagicSouk accepts multiple modes of payment. You can make online payments using credit cards, debit cards, net banking, PayTM, PayU Money and Cash on delivery (COD) is also available for orders less than Rs. 5000.
How long do you take to initiate my refund?
For amounts lower than Rs. 500, the refund within 48 hours, once the order is delivered. For amounts higher than Rs. 500, the refund will be credited back to your original mode of payment, i.e. within 7-10 working days for debit/credit card payments.
CANCELLATION & RETURNS
How can I cancel my order?
MagicSouk provides easy and hassle-free cancellation. You can cancel your order through the website before it is dispatched to your home. This option is available under your name section after login into your account.
Please note: Once the order is dispatched Rs 50 will be deducted if an order is canceled by the customer.
What If I want to return something?
If you're dissatisfied with the products delivered, please register a complaint via website within 24Hrs hours for non-perishable items and 2 hours for perishable items. Our customer support team will get in touch with you to resolve this issue. You can also return the products which you are dissatisfied with, at the time of delivery and we will get the refund initiated for you.
What if I have any complaint regarding my order?
You can use the "Contact Us" section on the web. Our customer care executives are always happy to help.
How will I know if any item in my order is unavailable?
You will receive an SMS or Call notification informing you about the unavailable items in this situation. Refund (if any) will also be initiated within 24 hours.
Is it safe to use my debit/credit card to shop on MagicSouk?
Yes, it is. All transactions on MagicSouk are completed via secure payment gateways which are PCI and DSS compliant. We do not store your card details at any given time.
Can I schedule an order to my convenience?
Sure. After placing your order you can call us for the convenient time.
DELIVERY RELATED QUERIES
Do you charge for delivery?
Yes, there is Rs50 delivery charge and it is waived off if your order amount exceeds the limit of Rs 500/-
Can I change the delivery address of my order?
Currently, we do not offer this option. You can, however, cancel your order and reorder from a different locality.
Contact Info
Address:
C-10 , Pandav Nagar, New Delhi 110092
New Delhi
Delhi 110092
India
New Delhi
Delhi 110092
India
Tel:
08054779470
Website:
http://magicsouk.com/
Offering
- Get any type of business into online business in 2 minutes Visit: www.magicsouk.com Create Your Online Shop Today To create shop visit us http://w
Hours of operation
| From | To | From | To | From | To | ||
|---|---|---|---|---|---|---|---|
| Monday | Open | 10 | 6 | ||||
| Tuesday | Open | 10 | 6 | ||||
| Wednesday | Open | 10 | 6 | ||||
| Thursday | Open | 10 | 6 | ||||
| Friday | Open | 10 | 6 | ||||
| Saturday | Open | 10 | 6 | ||||
| Sunday | Open | 10 | 6 | ||||
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