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Introduction
Elderly Care Services is a provider of home-care based in the North of England.
We are dedicated to care at home, and our management team based in Leeds focuses on ensuring a high standard throughout the region, while keeping a local-feel to each service.
Our different packages of service allow you the choice of staying independent and living in your home, knowing you will benefit from a high standard of care quality and services.
All of our services are delivered by a well-trained and qualified workforce of care professionals. All have the proper experience, training, and back-ground checks to work in your home.
Our clients can also be confident in the fact that we are fully Care Quality Commission (CQC) certified to provide care at home, and that the care they receive will meet the highest quality standards.
If you would like more information about how you can continue to live independently in your home with our support, please contact us.
Personal Care
When dealing with illness or immobility, it can be difficult to carry out the day-to-day activities you were accustomed to doing easily on your own. Our personal care service is created to support you in your day-to-day living as well as provide you with encouragement and support you emotionally so that you can keep living independently.
With our personal care service, you can have help getting in and out of bed, getting dressed, taking medication, bathing and continence case, when you find it most convenient. As the user is at the centre of our service, maintaining your dignity is a key part of our service; our carers will be sure that you feel comfortable at all times.
Household Tasks
Light household duties are part of our personal care service and we can help with tasks like laundry, washing up, or vacuuming. If you can do these yourself, your carer can just be there to help when required, helping you keep your independence.
Meal Times
Our carers can support you at meal times, as part of our personal care service. Whether this means helping with your weekly shop, helping you to prepare your meals, or managing the food in your house.
Bed Routine
As part of our personal care service, our carers can help you in and out of bed, at whatever time suits your routine. We can also help with hoisting as required.
Dressing
Whether you need assistance fastening buttons, zipping zips or tying laces, you can rely on your carer to be there to help you when needed.
Medication
If you sometimes forget to take your prescribed medication, or have difficulty taking it properly your health could be at serious risk. As part of our personal care service, our carers can remove this worry by prompting you to administer medication and monitor that you are taking the correct dosages, at the right time.
If you have no trouble remembering, but rather need support taking your medication, our Carers can follow a clear prescription to help you.
Bathing
Our carers will fully support you with bathing requirements, as you decide. They can help with getting in and out of the bath or shower safely, and if you need help washing your hair or body. If you can bathe without needing full support, they are happy to wait and offer support as needed; this will give you a peace of mind that someone is there so make sure you are safe.
Continence
We can support you in both your urinary and faecal continence, while preserving your dignity at all times. Our carers can help you to and from the toilet, where needed monitor your personal hygiene to ensure health and comfort. This can include changing stoma and catheter bags, incontinence pads and sheets, and help with bathing or changing clothing.
As each person is unique and has different preferences in the level of support that is needed, our carers will encourage you to make choices about your daily requirements and support needs.
So that we can create a care service which matches your requirements exactly, we will arrange for a member of our care team to visit and carry out a full assessment of your circumstances and needs as an individual.
Live-in Care
A home retains many memories, whether it is memories of children and loved ones or any other of the many things that make your home a relaxing or happy place for you. The thought of leaving your home can be worrying; especially with the myth that the only viable option when faced with reduced indecencies is moving a residential or nursing home.
This is why ECS aims to help keep your independence by providing a live-in care service. A support worker can move in with you to provide a completely tailored care service, supporting you completely to remain independent right in the comfort of your own home. This will afford your family and friends peace of mind, knowing that you are in expert hands, being cared for in the place where you are most comfortable.
A great advantage over a care home where so many other residents must be considered, live-in care is completely one-to-one and completely bespoke to your individual needs. The care service is flexible to accommodate your regular routine and specific needs, as well as being able to adapt to your changing circumstances.
Having someone else living in your home can be a very personal matter. This is why we will take extra care in matching our staff with your personality and situation as well as your care needs. We also ensure that all of our live-in support staff are fully aware of your expectation and personal preferences.
Social Companionship
Understandably, you would prefer to stay in your own home. It is where you feel relaxed, happy and comfortable. However, as family members grow older and move out into their own homes, your house may not be as busy as it once was, and you don’t have so many people on hand for extra help when you need it.
ECS’s social companionship service helps by giving you the support you need to stay independent, giving you the help of a carer at times to suit your convenience.
This service is most suited to individuals who can benefit from having the reassurance that someone is there to help when they need it. It also gives family members peace of mind where they are unable to regularly visit, since they know that someone is there to care for their loved one.
Our carers, who are selected in consideration of your personality and requirements, will be there for company and conversation, as well as providing help with household and social activities. Our service is tailored to the requirements you provide and will be adapted to your changing needs. To make sure that you are happy, we will arrange for you to meet your carer before care starts to make sure you are happy.
Night Care and Night Sitting Service
Elderly care night sitting service can be provided on long or short term basis and can be at intervals to suit you. So, whether your family or carer would benefit from some respite, or you are recovering from a period of illness, or just require short term holiday cover we can adopt our service to suit you.
Sleeping Night Care
Elderly Care sleeping Night Care Service has been designed to promote confidence and independence for those who do not require intense support through the night. Your sleeping night carer will retire to an allocated bedroom once you are settled in bed and be on hand should you require them at any time. Our sleeping night service is based on up to three carer disturbance per night sitting period. Should you require more assistance we would recommend our Waking Night Service.
Waking Night Care
Elderly Care Waking Night Care Service is geared to those who require increased attention through the night.Your waking night Carer will be awake and alert at all times and on hand to support with all your care needs. Waking night carers do not require sleeping provision and can stay in the same room or close proximity to you.
To find out more about Elderly Care Services Night Care and Night Sitting Service, please contact our dedicated care team on 0800 032 1066 or 0113 234 1660.
Hospital to Home Care
Elderly Care Services provides an Enhanced level of support to assist with practical support for people leaving hospital to enable them to:
(i) Return home after a stay in hospital to recuperate and settle back in the place where they feel most comfortable and relaxed
(ii) Settle at home so that they are confident and competent to live independently where necessary.
(iii) Return home rather than a stay in a residential or nursing home
Elderly Care Services provide short-term practical support to people aged 18 or over leaving hospital to help them return home by responding to a person’s individual needs, whether they require a high level of care, or just some support with activities of daily living during their recuperation period Elderly Care Services is there to offer help and support.
To find out more about our Hospital to Home Care Services, please contact our dedicated Care at Home Team on 0800 032 1066 or 0113 234 1660
Specialist Care – Dementia Care
Dementia does not exclusively affect the elderly. At present, there are over 16,000 young people affected by the disease in the UK.
The disease can often be difficult to diagnose because the symptoms are commonly associated with a wide variety of alternative conditions.
If you are worried that someone close to you may be suffering from dementia, keep an eye out for the following symptoms:
• lapses in memory and trouble finding the right words.
• forgetting the way home from the shops, or being unable to remember names and places
• unusual mood changes
• problems with communication i.e. reading writing and talking
If you are at all worried for yourself or a relative, make an appointment with a GP, who will perform some very simple tests, often involving a simple conversation, to make a diagnosis.
If you have been diagnosed with dementia or are a relative of someone who has, it has probably come as a shock; despite how prepared you felt you were. You probably have an awful lot of questions that you’d like answers too.
At Elderly Care Services we have a specially trained team of dementia carers, who have a wealth of experience and knowledge between them. We can answer all your questions and provide you with the comfort that you are not tackling this alone.
One of the first questions we get asked is ‘can I continue living at home?’
Studies have shown that those affected by dementia can benefit greatly from the familiarity associated with living in their own home. We have found that this is certainly the case with our client and our carers prioritise ensuring you or your loved one is able to do this safely, for as long as possible.
Carefully managed and with the right support, there is no reason why a dementia sufferer cannot maintain independence and quality of life at home for years to come.
People often forget the impact of dementia on the family of a sufferer. If you have had a relative diagnosed with dementia it can seem overwhelming. There is so much to learn and so much to think about that you have never had to consider before. You can often feel lost. Elderly Care Services’ specialist dementia care revolves around creating and maintaining a familiar routine and environment for dementia sufferers, within their own homes. We carefully match our carers to our clients based on a variety of criteria, including common interests and the type of care required. This ensures they receive the necessary support but more than that, gain a trusted companion who can be relied upon to take care of everything they are unable to.
If you would like to find out more about how we can help make your life easier living at home or just have some questions that need answering, give us a call on 0800 0321066 or 0113 2341660
Holiday Care
A break or a holiday, or a simple day trip is important to our lives, giving us something to look forward to, time to enjoy our families, a chance for adventure, or perhaps some time to recover and acquire memories of happy times.
Our holiday care service allows you the flexibility to take your carer with you, wherever you go, in the UK or abroad for work or pleasure. Having the support of a professional carer allows you and your family to relax, safe in the knowledge that you are getting the personal attention and support that you need to get the most out of your holiday
Holiday Care through Elderly Care Services not only assist you on your holiday, we can assist you plan your holiday from door to door. We know how difficult organising holidays can be if you have a hip problem, partial sight, trouble with walking and going up steps or need the full use of a wheel chair, not only can we assist you on your holiday we can help you plan your holiday to ensure your expectations are fully met.
Pets Needs
Do you have pets? If so, we know that they are important to you. Whether you take them on holiday or leave them in the care of a responsible person you need to consider their welfare. Under the animal welfare act you have a legal responsibility to ensure their welfare and to provide for your pet’s needs as does any person you choose to leave them with.
Let Elderly Care, Holiday Care Service, assist in caring for your pet whether you decide to take them with you on holiday or leave them at home.
To find out more about our Holiday Care Service, please contact our dedicated holiday Care team on 0800 032 1066 or 0113 234 1660
Respite Care Service
We understand that being a regular carer for a loved one can make it difficult to arrange some respite for yourself and you may feel apprehensive about going away. Elderly Care Services can provide a high quality Respite Care and Support service, affording you the peace of mind to relax and enjoy yourself, knowing that your loved one will continue to receive the care and support they need.
To find out more about Elderly Care Services Respite Care and Support service, please contact our dedicated care team on 0800 032 1066 or 0113 234 1660.
Palliative Care / End of Life Care
End of Life Care is about the total care of a person with an advanced incurable illness and does not just equate with dying. The end of life care phase may last for weeks, months or years.
End of Life Care is defined as care that helps those with advanced, progressive, incurable illness to live as well as possible until they die.
Supportive and palliative care
End of life care enables the supportive and palliative care needs of both patient and family to be identified and met throughout the last phase of life and into bereavement. It includes the management of pain and other symptoms and the provision of psychological, social, spiritual and practical support.
Supportive Care is defined as care that helps the patient and their family to cope with their condition and its treatment from pre-diagnosis, through the process of diagnosis and treatment, to cure, continuing illness or death and into bereavement.
Palliative Care is the active total care of patients whose disease is unresponsive to curative treatment. Control of pain and other symptoms and support to manage psychological, social and other problems are paramount. The goal of palliative care is achievement of the best quality of life for patients and their families.
A person may receive supportive care for a variable amount of time even when death is not anticipated.
An example may be someone who has had treatment for cancer and is now considered cured.
Another example is someone with chronic obstructive pulmonary disease who has ongoing illness, is receiving active treatment and is not expected to die.
Palliative care comes into the picture when the person’s condition deteriorates and active treatment does not control the disease. Here progressive deterioration and death is anticipated and the emphasis of care moves from active treatment of the disease to treatment to give comfort and control symptoms such as pain.
Sometimes treatment that is usually used to actively treat disease may be used to help with symptom control as part of palliative care. An example is radiotherapy which is often used to treat certain types of cancer (active treatment of the disease) being used to help with pain control (palliative treatment to control pain). Another example is chemotherapy used to treat types of cancer being used as part of palliative care to shrink the cancer and help to relieve symptoms caused by pressure.
End of life care encompasses Supportive and Palliative care.
Please contact Elderly Care Services now, because we care.
What does the service include?
Company
At the core of our companionship service, your carer will be there to spend time with you. Do you like sitting and chatting, looking at old family photos, watching television or going for short walks? Our carers will be there to provide you with company and reassurance. Having someone to sit and chat with may be exactly what you need to brighten your day.
Household Activities
Where your independence is reduce, your carer can help with light housekeeping tasks, which can include dusting, washing, ironing, vacuuming, and changing bed linen. They can also help with preparing meals, considering your preferences and when you want to eat. They can also help with your weekly shop.
Daily Routine
If you have difficulty keeping track of what need to be done and when, our carers can help you with daily routines. They can remind you to do the things you need to such as take your medications, feed the dog, go to the doctors, write birthday cards and other things to help you stay independent.
Social Activities
Where possible, our carer will encourage you to engage in social activities. That can be to attend a local club or meet with your friends for a chat and a cuppa. Our carers will be there with the support you need whenever needed.
Day Trips
As well as short outings day-to-day, your carer can accompany you on day trips, which will provide you and your family with piece of mind, knowing that you are getting the personal attention you need while out and about.
No matter where your trip will take you, you carer will help you when you are away from home. They can also help with arranging travel and transport for mobility equipment, if you require it.
Quality of Care
Our workforce of care providers are both qualified and experienced for caring for you in your own home.
We carefully select our staff according to guidelines which are in accordance with Care Quality Commission (CQC) standards. This way we ensure that we supply you with high quality healthcare professionals at all times.
In addition, we have an internal quality assurance system which covers our care comprehensively. In addition to continual reviews of quality systems, we ensure compliance through regular reviews with our staff to ensure their qualifications and experiences are current for the service they will be providing.
Our staff quality policies include:
• An Enhanced Criminal Record Bureau (CRB) check
• A full health declaration
• A full history of work, and reference checks
• Annual reviews
We ensure that our care workers regularly supervised, including both planned and unplanned visits. We regularly have one-to-one meetings in addition to annual appraisals. We ensure that our staff continues to advance their skills while caring for you to a high standard.
Training
Our excellence is driven by a strong focus on training and development. On joining, we ensure that all of our care professionals are trained to the current National Standards in addition to our own in-house training. We also arrange for our staff to have specific training when it would benefit a particular service user’s need.
Providing Care
When we create your care package, we follow a simple yet effective process to make sure your care is both tailored to you and a high standard.
Stage 1
We receive your enquiry about care at home. We will then make sure we go over the specific needs you have and familiarise ourselves with your preferences and personality.
Stage 2
A care manager will visit you and comprehensively assess your needs and a risk assessment. After this visit, we will produce a care quote and present the cost of the full care-offer.
Stage 3
We will meet with you and your family to finalise your care plan, to make sure that everyone is happy with all aspects of the plan.
Stage 4
We will choose a team of care-workers to provide your care. You will meet them and we will ask for your input as we form the team. If your care-team needs additional training to meet your needs, we will arrange it.
Stage 5
We will start providing the care package to you.
In some cases, you may need care urgently. In these cases, we will react according to the time available and assess your needs immediately in order to provide a faster response.
Paying for Care
Many people may think that they cannot afford the cost of care in their own home. As more and more information is available about paying for care, more people are selecting to remain independent and stay in their own home.
The financial planning around care can sometimes be confusing, but by researching a bit and gathering information about the different options available can make decisions a lot easier and clearer.
Publicly Funded Care
In certain cases, financial resources are available from the government. Everyone has the right to ask to be assessed by Social Services to see if they meet the requirements. This can include a community care assessment and finance assessment, which is means-tested.
Direct Payments
For those who have been assessed as needing care services, your Social Worker may offer you direct payments. If you choose to take direct payments, your local council will pay you directly so that you can arrange and pay for your care. The aim is to help to support you living at home and to encourage maintaining independence with employment, education and leisure activities.
Currently, the Government has planned to increase the number of people getting direct payments, and increasing the number who benefit from this service. As long as you are eligible for support with funding the council must consider providing direct payments, rather than providing the service itself.
Here are a few frequently asked questions on direct payments:
What are the benefits of direct payments?
Direct payments allow you to:
• Make more decisions about the care you will get
• Decide who is providing the care
• Plan care and services at times which suit your lifestyle
• Decide between employing an agency or your own staff
How do I know if I can receive direct payments?
You should initially contact your local Social Services, and they will appoint a Social Worker to assess your needs and manage your case. If you are deemed to need help from Social Services, you can then receive payments to buy your own care rather than receiving state-provided care.
• Eligible individuals include
• Other and disabled people aged 16 or over, assessed as needing care.
• A person with parental responsibility for a child assessed as needing care.
• Carers aged 16 and over.
What if I am not able to manage a direct payment on my own?
In addition to allowing you the option of having a direct payment, Social Services can usually refer you to their support services, or direct you to a local support group, to help you plan and setup your care. They can also provide care in the interim period so you have time to plan and arrange your own care according to your needs. The services available range from a list of local domiciliary care providers to advice on employing your own staff. If you would rather choose a responsible individual to help, you are entitles to ask them to manage the direct payment scheme.
What if I require more care than the value of my direct payment?
Since you buy your care directly, you can choose to add your own financial resources to buy care above the amount of your direct payment. This way, you can not only purchase your care from the agency or person you wish, but also buy in services beyond those in your assessment, if you want.
For further information on the Direct Payments scheme, contact your local Social Services, or visit the Easy Guide to Direct Payments setup by the DoH.
Independent Living Fund
The Independent Living Fund is funded by the central government and supports people with disabilities to continue to maintain their independence and live in their own homes, instead of residential care.
Payments cover the cost of employing, or hiring a care agency, to provide people with disabilities the help they need to live in their own home.
There is a list of things that the fund cannot be used to pay for, to understand what cannot be paid for with the fun, you can read more on the Government website.
Privately Funded Care
If you cannot get public funding or would rather pay for your care privately, you will need to find and purchase your care independently. This can be both time-consuming and overwhelming considering the different options available and often conflicting information.
If you would like help with financial planning, we strongly recommend contacting an impartial Financial Advisor who specialises in Care Fees. They can discuss options with you such as:
• Equity Release
• Funding Care Fees
• Estate Preservation
• Wealth Preservation
For more information on funding from the NHS’s website, please follow this link http://www.nhs.uk/CarersDirect/guide/practicalsupport/Pages/Chargingforcareathome.aspx]
Caring For You in Your Home
Whether you pay for your care privately or get public help, we can deliver a high standard homecare service to you, individualised to your requirements.
If you would like to make an initial contact with us to receive a quote based on your individual needs, please contact us on Freephone 0800 032 1066 or our HQ Tel:0113 234 1660
Frequently Asked Questions
Is Elderly Care Services registered with the appropriate governing bodies and associations?
Yes, ECS is registered with and approved by the Care Quality Commission (CQC), which is responsible for the regulation of care in England. This ensures that we only supply our service users with the highest quality of care at all times.
Will there be a home visit before care starts?
a) Yes, a care manager from ECS will carry out a full Care Assessment to make sure that the care package we provide is created to fully match the needs of the client
b) The assessment takes about an hour and will include an assessment of your care needs and a risk assessment for the location, for the safety of you and our staff.
c) The findings of this meeting will form the basis of the care plan and will also detail in-depth information which the carers will follow when caring for you. A care plan will be in every home where care services are being delivered and will be regularly reviewed.
d) The assessment is not just taking account of your care needs; it is an important opportunity for us to learn your personal preferences and voice and requirements, enabling us to select the proper carers to deliver the service according to your needs.
What if the amount of care I need changes?
If you need to change the amount of care you needs, we will arrange to meet with you and conduct a further assessment. Any changes will be added to your care plan and all involved professionals and agencies will be informed immediately.
What do I need to do before receiving care?
We will provide you with a copy of your individual care plan to go over and make sure that you are happy with the terms of the proposed service. You will then show your agreement by signing the relevant sections of the care plan, as well as our Term and Conditions of Service, confirming that you want us to deliver your care.
How do you ensure that you recruit only top-notch carers?
a) All ECS care workers meet the requirements set out by the Care Quality Commission (CQC). This ensures that the carers we hire are of the high quality laid out in these standards.
b) To ensure that staff meet expectations, our recruitment procedures include:
An Enhanced Criminal Records Bureau (CRB) check.
Checks against the Safeguarding of Vulnerable Adults (SOVA) and Protection of Children Act (POCA) registers.
To appropriate references, one of which must be the last or current employer.
Full working history.
Submission of complete immunization records.
Annual checks with the relevant registration bodies to ensure fitness to practice.
What qualifications and experience do ECS staff have?
a) We ensure that all of our care staff has the necessary qualifications for the care that they are going to provide.
b) Some of our staff will already have the relevant qualifications in NVQ2 or NVQ3. If they don’t, we will ensure that they begin study towards the relevant qualification. Where appropriate, we staff will undergo specific training according to your needs.
Will I always have the same carers?
Since we know that service users prefer to keep consistent carers we will always try to keep care teams consistent. At the start of your care package, we will make sure to introduce more than one carer to you and your family so that you can be happy that there will be continuity in the event of holidays or absences.
How and when do I pay?
a) We will send you an invoice approximately two weeks after your care starts.
b) The invoice can be sent to another person if they are making the payment. This can be a nominated family member. In any case, liability for payment will remain with the person who signed the Terms and Conditions of Service.
c) We accept various methods of payments including standing order, BACS payment, and credit/debit cards.
How can I provide my opinion on your service?
a) We will always strive to improve our service and welcome all feedback and suggestions.
b) When we receive a complain, we will ensure that it is properly recorded and investigated properly to your satisfaction.
Contact Us
Contact Details
Elderly Care Services
Tel: 0113 234 1660
Free: 0800 032 1066
Fax: 0113 322 6580
Email: [email protected]
Web: http://elderlycare-services.co.uk
Elderly Care Services Limited
Unity Business Centre
26 Roundhay Road
Leeds
LS7 1AB
We are dedicated to care at home, and our management team based in Leeds focuses on ensuring a high standard throughout the region, while keeping a local-feel to each service.
Our different packages of service allow you the choice of staying independent and living in your home, knowing you will benefit from a high standard of care quality and services.
All of our services are delivered by a well-trained and qualified workforce of care professionals. All have the proper experience, training, and back-ground checks to work in your home.
Our clients can also be confident in the fact that we are fully Care Quality Commission (CQC) certified to provide care at home, and that the care they receive will meet the highest quality standards.
If you would like more information about how you can continue to live independently in your home with our support, please contact us.
Personal Care
When dealing with illness or immobility, it can be difficult to carry out the day-to-day activities you were accustomed to doing easily on your own. Our personal care service is created to support you in your day-to-day living as well as provide you with encouragement and support you emotionally so that you can keep living independently.
With our personal care service, you can have help getting in and out of bed, getting dressed, taking medication, bathing and continence case, when you find it most convenient. As the user is at the centre of our service, maintaining your dignity is a key part of our service; our carers will be sure that you feel comfortable at all times.
Household Tasks
Light household duties are part of our personal care service and we can help with tasks like laundry, washing up, or vacuuming. If you can do these yourself, your carer can just be there to help when required, helping you keep your independence.
Meal Times
Our carers can support you at meal times, as part of our personal care service. Whether this means helping with your weekly shop, helping you to prepare your meals, or managing the food in your house.
Bed Routine
As part of our personal care service, our carers can help you in and out of bed, at whatever time suits your routine. We can also help with hoisting as required.
Dressing
Whether you need assistance fastening buttons, zipping zips or tying laces, you can rely on your carer to be there to help you when needed.
Medication
If you sometimes forget to take your prescribed medication, or have difficulty taking it properly your health could be at serious risk. As part of our personal care service, our carers can remove this worry by prompting you to administer medication and monitor that you are taking the correct dosages, at the right time.
If you have no trouble remembering, but rather need support taking your medication, our Carers can follow a clear prescription to help you.
Bathing
Our carers will fully support you with bathing requirements, as you decide. They can help with getting in and out of the bath or shower safely, and if you need help washing your hair or body. If you can bathe without needing full support, they are happy to wait and offer support as needed; this will give you a peace of mind that someone is there so make sure you are safe.
Continence
We can support you in both your urinary and faecal continence, while preserving your dignity at all times. Our carers can help you to and from the toilet, where needed monitor your personal hygiene to ensure health and comfort. This can include changing stoma and catheter bags, incontinence pads and sheets, and help with bathing or changing clothing.
As each person is unique and has different preferences in the level of support that is needed, our carers will encourage you to make choices about your daily requirements and support needs.
So that we can create a care service which matches your requirements exactly, we will arrange for a member of our care team to visit and carry out a full assessment of your circumstances and needs as an individual.
Live-in Care
A home retains many memories, whether it is memories of children and loved ones or any other of the many things that make your home a relaxing or happy place for you. The thought of leaving your home can be worrying; especially with the myth that the only viable option when faced with reduced indecencies is moving a residential or nursing home.
This is why ECS aims to help keep your independence by providing a live-in care service. A support worker can move in with you to provide a completely tailored care service, supporting you completely to remain independent right in the comfort of your own home. This will afford your family and friends peace of mind, knowing that you are in expert hands, being cared for in the place where you are most comfortable.
A great advantage over a care home where so many other residents must be considered, live-in care is completely one-to-one and completely bespoke to your individual needs. The care service is flexible to accommodate your regular routine and specific needs, as well as being able to adapt to your changing circumstances.
Having someone else living in your home can be a very personal matter. This is why we will take extra care in matching our staff with your personality and situation as well as your care needs. We also ensure that all of our live-in support staff are fully aware of your expectation and personal preferences.
Social Companionship
Understandably, you would prefer to stay in your own home. It is where you feel relaxed, happy and comfortable. However, as family members grow older and move out into their own homes, your house may not be as busy as it once was, and you don’t have so many people on hand for extra help when you need it.
ECS’s social companionship service helps by giving you the support you need to stay independent, giving you the help of a carer at times to suit your convenience.
This service is most suited to individuals who can benefit from having the reassurance that someone is there to help when they need it. It also gives family members peace of mind where they are unable to regularly visit, since they know that someone is there to care for their loved one.
Our carers, who are selected in consideration of your personality and requirements, will be there for company and conversation, as well as providing help with household and social activities. Our service is tailored to the requirements you provide and will be adapted to your changing needs. To make sure that you are happy, we will arrange for you to meet your carer before care starts to make sure you are happy.
Night Care and Night Sitting Service
Elderly care night sitting service can be provided on long or short term basis and can be at intervals to suit you. So, whether your family or carer would benefit from some respite, or you are recovering from a period of illness, or just require short term holiday cover we can adopt our service to suit you.
Sleeping Night Care
Elderly Care sleeping Night Care Service has been designed to promote confidence and independence for those who do not require intense support through the night. Your sleeping night carer will retire to an allocated bedroom once you are settled in bed and be on hand should you require them at any time. Our sleeping night service is based on up to three carer disturbance per night sitting period. Should you require more assistance we would recommend our Waking Night Service.
Waking Night Care
Elderly Care Waking Night Care Service is geared to those who require increased attention through the night.Your waking night Carer will be awake and alert at all times and on hand to support with all your care needs. Waking night carers do not require sleeping provision and can stay in the same room or close proximity to you.
To find out more about Elderly Care Services Night Care and Night Sitting Service, please contact our dedicated care team on 0800 032 1066 or 0113 234 1660.
Hospital to Home Care
Elderly Care Services provides an Enhanced level of support to assist with practical support for people leaving hospital to enable them to:
(i) Return home after a stay in hospital to recuperate and settle back in the place where they feel most comfortable and relaxed
(ii) Settle at home so that they are confident and competent to live independently where necessary.
(iii) Return home rather than a stay in a residential or nursing home
Elderly Care Services provide short-term practical support to people aged 18 or over leaving hospital to help them return home by responding to a person’s individual needs, whether they require a high level of care, or just some support with activities of daily living during their recuperation period Elderly Care Services is there to offer help and support.
To find out more about our Hospital to Home Care Services, please contact our dedicated Care at Home Team on 0800 032 1066 or 0113 234 1660
Specialist Care – Dementia Care
Dementia does not exclusively affect the elderly. At present, there are over 16,000 young people affected by the disease in the UK.
The disease can often be difficult to diagnose because the symptoms are commonly associated with a wide variety of alternative conditions.
If you are worried that someone close to you may be suffering from dementia, keep an eye out for the following symptoms:
• lapses in memory and trouble finding the right words.
• forgetting the way home from the shops, or being unable to remember names and places
• unusual mood changes
• problems with communication i.e. reading writing and talking
If you are at all worried for yourself or a relative, make an appointment with a GP, who will perform some very simple tests, often involving a simple conversation, to make a diagnosis.
If you have been diagnosed with dementia or are a relative of someone who has, it has probably come as a shock; despite how prepared you felt you were. You probably have an awful lot of questions that you’d like answers too.
At Elderly Care Services we have a specially trained team of dementia carers, who have a wealth of experience and knowledge between them. We can answer all your questions and provide you with the comfort that you are not tackling this alone.
One of the first questions we get asked is ‘can I continue living at home?’
Studies have shown that those affected by dementia can benefit greatly from the familiarity associated with living in their own home. We have found that this is certainly the case with our client and our carers prioritise ensuring you or your loved one is able to do this safely, for as long as possible.
Carefully managed and with the right support, there is no reason why a dementia sufferer cannot maintain independence and quality of life at home for years to come.
People often forget the impact of dementia on the family of a sufferer. If you have had a relative diagnosed with dementia it can seem overwhelming. There is so much to learn and so much to think about that you have never had to consider before. You can often feel lost. Elderly Care Services’ specialist dementia care revolves around creating and maintaining a familiar routine and environment for dementia sufferers, within their own homes. We carefully match our carers to our clients based on a variety of criteria, including common interests and the type of care required. This ensures they receive the necessary support but more than that, gain a trusted companion who can be relied upon to take care of everything they are unable to.
If you would like to find out more about how we can help make your life easier living at home or just have some questions that need answering, give us a call on 0800 0321066 or 0113 2341660
Holiday Care
A break or a holiday, or a simple day trip is important to our lives, giving us something to look forward to, time to enjoy our families, a chance for adventure, or perhaps some time to recover and acquire memories of happy times.
Our holiday care service allows you the flexibility to take your carer with you, wherever you go, in the UK or abroad for work or pleasure. Having the support of a professional carer allows you and your family to relax, safe in the knowledge that you are getting the personal attention and support that you need to get the most out of your holiday
Holiday Care through Elderly Care Services not only assist you on your holiday, we can assist you plan your holiday from door to door. We know how difficult organising holidays can be if you have a hip problem, partial sight, trouble with walking and going up steps or need the full use of a wheel chair, not only can we assist you on your holiday we can help you plan your holiday to ensure your expectations are fully met.
Pets Needs
Do you have pets? If so, we know that they are important to you. Whether you take them on holiday or leave them in the care of a responsible person you need to consider their welfare. Under the animal welfare act you have a legal responsibility to ensure their welfare and to provide for your pet’s needs as does any person you choose to leave them with.
Let Elderly Care, Holiday Care Service, assist in caring for your pet whether you decide to take them with you on holiday or leave them at home.
To find out more about our Holiday Care Service, please contact our dedicated holiday Care team on 0800 032 1066 or 0113 234 1660
Respite Care Service
We understand that being a regular carer for a loved one can make it difficult to arrange some respite for yourself and you may feel apprehensive about going away. Elderly Care Services can provide a high quality Respite Care and Support service, affording you the peace of mind to relax and enjoy yourself, knowing that your loved one will continue to receive the care and support they need.
To find out more about Elderly Care Services Respite Care and Support service, please contact our dedicated care team on 0800 032 1066 or 0113 234 1660.
Palliative Care / End of Life Care
End of Life Care is about the total care of a person with an advanced incurable illness and does not just equate with dying. The end of life care phase may last for weeks, months or years.
End of Life Care is defined as care that helps those with advanced, progressive, incurable illness to live as well as possible until they die.
Supportive and palliative care
End of life care enables the supportive and palliative care needs of both patient and family to be identified and met throughout the last phase of life and into bereavement. It includes the management of pain and other symptoms and the provision of psychological, social, spiritual and practical support.
Supportive Care is defined as care that helps the patient and their family to cope with their condition and its treatment from pre-diagnosis, through the process of diagnosis and treatment, to cure, continuing illness or death and into bereavement.
Palliative Care is the active total care of patients whose disease is unresponsive to curative treatment. Control of pain and other symptoms and support to manage psychological, social and other problems are paramount. The goal of palliative care is achievement of the best quality of life for patients and their families.
A person may receive supportive care for a variable amount of time even when death is not anticipated.
An example may be someone who has had treatment for cancer and is now considered cured.
Another example is someone with chronic obstructive pulmonary disease who has ongoing illness, is receiving active treatment and is not expected to die.
Palliative care comes into the picture when the person’s condition deteriorates and active treatment does not control the disease. Here progressive deterioration and death is anticipated and the emphasis of care moves from active treatment of the disease to treatment to give comfort and control symptoms such as pain.
Sometimes treatment that is usually used to actively treat disease may be used to help with symptom control as part of palliative care. An example is radiotherapy which is often used to treat certain types of cancer (active treatment of the disease) being used to help with pain control (palliative treatment to control pain). Another example is chemotherapy used to treat types of cancer being used as part of palliative care to shrink the cancer and help to relieve symptoms caused by pressure.
End of life care encompasses Supportive and Palliative care.
Please contact Elderly Care Services now, because we care.
What does the service include?
Company
At the core of our companionship service, your carer will be there to spend time with you. Do you like sitting and chatting, looking at old family photos, watching television or going for short walks? Our carers will be there to provide you with company and reassurance. Having someone to sit and chat with may be exactly what you need to brighten your day.
Household Activities
Where your independence is reduce, your carer can help with light housekeeping tasks, which can include dusting, washing, ironing, vacuuming, and changing bed linen. They can also help with preparing meals, considering your preferences and when you want to eat. They can also help with your weekly shop.
Daily Routine
If you have difficulty keeping track of what need to be done and when, our carers can help you with daily routines. They can remind you to do the things you need to such as take your medications, feed the dog, go to the doctors, write birthday cards and other things to help you stay independent.
Social Activities
Where possible, our carer will encourage you to engage in social activities. That can be to attend a local club or meet with your friends for a chat and a cuppa. Our carers will be there with the support you need whenever needed.
Day Trips
As well as short outings day-to-day, your carer can accompany you on day trips, which will provide you and your family with piece of mind, knowing that you are getting the personal attention you need while out and about.
No matter where your trip will take you, you carer will help you when you are away from home. They can also help with arranging travel and transport for mobility equipment, if you require it.
Quality of Care
Our workforce of care providers are both qualified and experienced for caring for you in your own home.
We carefully select our staff according to guidelines which are in accordance with Care Quality Commission (CQC) standards. This way we ensure that we supply you with high quality healthcare professionals at all times.
In addition, we have an internal quality assurance system which covers our care comprehensively. In addition to continual reviews of quality systems, we ensure compliance through regular reviews with our staff to ensure their qualifications and experiences are current for the service they will be providing.
Our staff quality policies include:
• An Enhanced Criminal Record Bureau (CRB) check
• A full health declaration
• A full history of work, and reference checks
• Annual reviews
We ensure that our care workers regularly supervised, including both planned and unplanned visits. We regularly have one-to-one meetings in addition to annual appraisals. We ensure that our staff continues to advance their skills while caring for you to a high standard.
Training
Our excellence is driven by a strong focus on training and development. On joining, we ensure that all of our care professionals are trained to the current National Standards in addition to our own in-house training. We also arrange for our staff to have specific training when it would benefit a particular service user’s need.
Providing Care
When we create your care package, we follow a simple yet effective process to make sure your care is both tailored to you and a high standard.
Stage 1
We receive your enquiry about care at home. We will then make sure we go over the specific needs you have and familiarise ourselves with your preferences and personality.
Stage 2
A care manager will visit you and comprehensively assess your needs and a risk assessment. After this visit, we will produce a care quote and present the cost of the full care-offer.
Stage 3
We will meet with you and your family to finalise your care plan, to make sure that everyone is happy with all aspects of the plan.
Stage 4
We will choose a team of care-workers to provide your care. You will meet them and we will ask for your input as we form the team. If your care-team needs additional training to meet your needs, we will arrange it.
Stage 5
We will start providing the care package to you.
In some cases, you may need care urgently. In these cases, we will react according to the time available and assess your needs immediately in order to provide a faster response.
Paying for Care
Many people may think that they cannot afford the cost of care in their own home. As more and more information is available about paying for care, more people are selecting to remain independent and stay in their own home.
The financial planning around care can sometimes be confusing, but by researching a bit and gathering information about the different options available can make decisions a lot easier and clearer.
Publicly Funded Care
In certain cases, financial resources are available from the government. Everyone has the right to ask to be assessed by Social Services to see if they meet the requirements. This can include a community care assessment and finance assessment, which is means-tested.
Direct Payments
For those who have been assessed as needing care services, your Social Worker may offer you direct payments. If you choose to take direct payments, your local council will pay you directly so that you can arrange and pay for your care. The aim is to help to support you living at home and to encourage maintaining independence with employment, education and leisure activities.
Currently, the Government has planned to increase the number of people getting direct payments, and increasing the number who benefit from this service. As long as you are eligible for support with funding the council must consider providing direct payments, rather than providing the service itself.
Here are a few frequently asked questions on direct payments:
What are the benefits of direct payments?
Direct payments allow you to:
• Make more decisions about the care you will get
• Decide who is providing the care
• Plan care and services at times which suit your lifestyle
• Decide between employing an agency or your own staff
How do I know if I can receive direct payments?
You should initially contact your local Social Services, and they will appoint a Social Worker to assess your needs and manage your case. If you are deemed to need help from Social Services, you can then receive payments to buy your own care rather than receiving state-provided care.
• Eligible individuals include
• Other and disabled people aged 16 or over, assessed as needing care.
• A person with parental responsibility for a child assessed as needing care.
• Carers aged 16 and over.
What if I am not able to manage a direct payment on my own?
In addition to allowing you the option of having a direct payment, Social Services can usually refer you to their support services, or direct you to a local support group, to help you plan and setup your care. They can also provide care in the interim period so you have time to plan and arrange your own care according to your needs. The services available range from a list of local domiciliary care providers to advice on employing your own staff. If you would rather choose a responsible individual to help, you are entitles to ask them to manage the direct payment scheme.
What if I require more care than the value of my direct payment?
Since you buy your care directly, you can choose to add your own financial resources to buy care above the amount of your direct payment. This way, you can not only purchase your care from the agency or person you wish, but also buy in services beyond those in your assessment, if you want.
For further information on the Direct Payments scheme, contact your local Social Services, or visit the Easy Guide to Direct Payments setup by the DoH.
Independent Living Fund
The Independent Living Fund is funded by the central government and supports people with disabilities to continue to maintain their independence and live in their own homes, instead of residential care.
Payments cover the cost of employing, or hiring a care agency, to provide people with disabilities the help they need to live in their own home.
There is a list of things that the fund cannot be used to pay for, to understand what cannot be paid for with the fun, you can read more on the Government website.
Privately Funded Care
If you cannot get public funding or would rather pay for your care privately, you will need to find and purchase your care independently. This can be both time-consuming and overwhelming considering the different options available and often conflicting information.
If you would like help with financial planning, we strongly recommend contacting an impartial Financial Advisor who specialises in Care Fees. They can discuss options with you such as:
• Equity Release
• Funding Care Fees
• Estate Preservation
• Wealth Preservation
For more information on funding from the NHS’s website, please follow this link http://www.nhs.uk/CarersDirect/guide/practicalsupport/Pages/Chargingforcareathome.aspx]
Caring For You in Your Home
Whether you pay for your care privately or get public help, we can deliver a high standard homecare service to you, individualised to your requirements.
If you would like to make an initial contact with us to receive a quote based on your individual needs, please contact us on Freephone 0800 032 1066 or our HQ Tel:0113 234 1660
Frequently Asked Questions
Is Elderly Care Services registered with the appropriate governing bodies and associations?
Yes, ECS is registered with and approved by the Care Quality Commission (CQC), which is responsible for the regulation of care in England. This ensures that we only supply our service users with the highest quality of care at all times.
Will there be a home visit before care starts?
a) Yes, a care manager from ECS will carry out a full Care Assessment to make sure that the care package we provide is created to fully match the needs of the client
b) The assessment takes about an hour and will include an assessment of your care needs and a risk assessment for the location, for the safety of you and our staff.
c) The findings of this meeting will form the basis of the care plan and will also detail in-depth information which the carers will follow when caring for you. A care plan will be in every home where care services are being delivered and will be regularly reviewed.
d) The assessment is not just taking account of your care needs; it is an important opportunity for us to learn your personal preferences and voice and requirements, enabling us to select the proper carers to deliver the service according to your needs.
What if the amount of care I need changes?
If you need to change the amount of care you needs, we will arrange to meet with you and conduct a further assessment. Any changes will be added to your care plan and all involved professionals and agencies will be informed immediately.
What do I need to do before receiving care?
We will provide you with a copy of your individual care plan to go over and make sure that you are happy with the terms of the proposed service. You will then show your agreement by signing the relevant sections of the care plan, as well as our Term and Conditions of Service, confirming that you want us to deliver your care.
How do you ensure that you recruit only top-notch carers?
a) All ECS care workers meet the requirements set out by the Care Quality Commission (CQC). This ensures that the carers we hire are of the high quality laid out in these standards.
b) To ensure that staff meet expectations, our recruitment procedures include:
An Enhanced Criminal Records Bureau (CRB) check.
Checks against the Safeguarding of Vulnerable Adults (SOVA) and Protection of Children Act (POCA) registers.
To appropriate references, one of which must be the last or current employer.
Full working history.
Submission of complete immunization records.
Annual checks with the relevant registration bodies to ensure fitness to practice.
What qualifications and experience do ECS staff have?
a) We ensure that all of our care staff has the necessary qualifications for the care that they are going to provide.
b) Some of our staff will already have the relevant qualifications in NVQ2 or NVQ3. If they don’t, we will ensure that they begin study towards the relevant qualification. Where appropriate, we staff will undergo specific training according to your needs.
Will I always have the same carers?
Since we know that service users prefer to keep consistent carers we will always try to keep care teams consistent. At the start of your care package, we will make sure to introduce more than one carer to you and your family so that you can be happy that there will be continuity in the event of holidays or absences.
How and when do I pay?
a) We will send you an invoice approximately two weeks after your care starts.
b) The invoice can be sent to another person if they are making the payment. This can be a nominated family member. In any case, liability for payment will remain with the person who signed the Terms and Conditions of Service.
c) We accept various methods of payments including standing order, BACS payment, and credit/debit cards.
How can I provide my opinion on your service?
a) We will always strive to improve our service and welcome all feedback and suggestions.
b) When we receive a complain, we will ensure that it is properly recorded and investigated properly to your satisfaction.
Contact Us
Contact Details
Elderly Care Services
Tel: 0113 234 1660
Free: 0800 032 1066
Fax: 0113 322 6580
Email: [email protected]
Web: http://elderlycare-services.co.uk
Elderly Care Services Limited
Unity Business Centre
26 Roundhay Road
Leeds
LS7 1AB
Contact Info
Address:
26 Roundhay Road
Leeds
West Yorkshire LS7 1AB
United Kingdom
Leeds
West Yorkshire LS7 1AB
United Kingdom
Tel:
0113 234 1660
Website:
http://www.elderlycare-services.co.uk
Offering
- Personal Care and Home Help
- Live in Care
- Night Sitting Service
- Respite Care and Support
- Holiday Care
- Hospital to Home Care
- Dementia Care
- Social Companionship
- End of Life Care
- Palliative Care
- 24 Hour Care
- Care Services
- Domiciliary Care
- Elderly Care Nurses' Agencies and Care Agencies
- Domestic Assistance Shopping
- Nursing Care Social Service and Welfare Organisations Social workers Disability Care
- Cleaning Service
- Handyman Service
- Tradesmen
- Care for the Elderly in the Home
- Home Care
- Care at Home
- Elderly Care at
Hours of operation
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| Monday | Open | ||||||
| Tuesday | Open | ||||||
| Wednesday | Open | ||||||
| Thursday | Open | ||||||
| Friday | Open | ||||||
| Saturday | Open | ||||||
| Sunday | Open | ||||||
