Regent Removals

Regent removals provided a wonderful service, they were very prompt in their arrival and extremely fast workers but the service wasn't rushed in any way. They took very delicate care of the fragile boxes and were very polite and made the whole experience easy

Glad I chose these guys as they were very good and all was done without a fuss. They loaded my belongings in about 2 hours and didn’t even stop for a break – they worked tirelessly until the van was packed. Once they were loaded, they then drove to my new property and waited for me to pick up the keys for my new flat. Eventually, I got my keys and let them in and they unloaded quicker than they loaded! They positioned the furniture and the boxes with no fuss and were happy to move a few bits to a different room after I changed my mind. Overall, a good service provided at a reasonable cost. I would definitely recommend these to family and friends and would also use them again in the future. Thanks to all at Regent, David.

This is the first time I have used a removal company and I am pleased I did. Regent removals were one of four companies I received a quote from, but I chose these guys because of their prompt professional service. All my furniture was put into the correct rooms and places which made unpacking a much easier job. I would recommend Regent to anyone and I am happy to be a reference.

Excellent overall service from the whole team from start to finish. All of the office staff were helpful and the guys on the day were polite and courteous and never moaned once about how much stuff I had for them to pack up. I would definitely recommend these to anyone wanting to move – great service and pretty cheap too. Thanks to everyone there for making my day easy! T

Regent Removals were by far the best removal company I have ever used. From the very first phone call I found them to be very efficient. They packed up all my belongings in just one day and delivered to my new property the next day. Thanks to the whole team for making my day so easy. An extra big thank you to Johnathon and Stephen for getting my heavy sofa upstairs. John Turner

Quoted £1,854 by Regent Removals for 4 staff to load/unload up 2,000 cubic feet for a four bedroom house.

Couldn’t believe it when they turned up with 1 Luton van (600 cubic feet) and a Ford transit (400 cubic feet), half the quoted capacity. It was clearly insufficient. We even left behind our entire main bedroom furniture, a large triple wardrobe, a double wardrobe, a large chest of drawers and two bedside cabinets.

A third vehicle was initially promised in approximately an hour, but which turned out be several hours. In calls to Regent Removals they kept suggesting that they were doing us a favour by making the effort to arrange another van for us!

Eventually, another Luton van arrived but they appeared to be totally unprepared, failing to provide a suitable clothes carrier. We were forced to wrap the remainder of our clothes in dog throws!

The final van arrived at our new home at around 8.30pm. Luckily our son was able to pick up the keys from the estate agent before they closed.

We complained about the abysmal service and, despite receiving an email that stated “I can see there was a string of errors made”, and “I am mortified to see how badly things went wrong and I am extremely sorry this happened to you”, we were provided with a token gesture of compensation of £100, 5% of the removal costs!

For various reasons we were unable to respond immediately. However, when we did, Regent Removal’s response was discourteous, only willing to discuss it face to face in their office and pointing out that if I share my experience of this company online “may I remind you that you also have interests online on which reviews can be posted. ” This is not the reasonable and professional response that I would expect from a company that has acknowledged how badly things went wrong!

This day was one of the most traumatic experiences my wife and I have experienced. I would never use this company again or recommend them to anyone else.